Terms & Conditions

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Terms & Conditions of Ticket Purchase

  1. All tickets are sold subject to availability. Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket in any subsequent match or season.
  2. Save for official Club Merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.
  3. The Club reserve the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry and/or the Club’s Ground Regulations and/or Customer Charter.
  4. A Season Ticket entitles the holder to their seat for all home Football League games only; for home cup games, Season Ticket holders will be given a period of priority sales.
  5. Season Tickets paid for by cheque or credit card will not be released until the funds have cleared. Season Tickets purchased using the payment plan will be cancelled if payment defaults.
  6. All first requests for concessionary tickets must be accompanied by some form of original ID i.e. passport, birth certificate, photocard driving licence or pension book.
  7. Every person attending a match will have to purchase an appropriate ticket irrespective of age. When purchasing a concession ticket, you will be asked for proof of identity to validate your transaction. Any person attempting admission with an invalid concession ticket, or is unable to provide proof of concession entitlement, will be refused entry on that ticket and no refund will be issued. The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.
  8. Match dates may be subject to change from time to time for reasons beyond the Club's control (including, without limitation, television scheduling, cup competitions or postponement due to adverse weather conditions). The Club reserves the right to reschedule any Match without notice and without any liability. Where any Match is cancelled, abandoned or postponed, the Club shall not have any liability to you or your Guests, except that following any cancellation, abandonment or postponement of a Match you shall be entitled to attend the rearranged Match using the Home Match ticket purchased for the original Match date or via such application procedure as the Club shall publish on its Website as applicable.
  9. Upgrading of Season tickets must be requested at least 24 hours prior to kick off and can be undertaken either at the Ticket Office or over the telephone. If the request is made four working days in advance of the game in question, the ticket can be posted, otherwise collection from the Ticket Office is required.
  10. Upgrading of matchday tickets must be requested at least 24 hours prior to kick off and must be undertaken in person at the Ticket Office with the specific ticket.
  11. Season Tickets and Matchday Tickets are sold on the condition that they are non-refundable after purchase.
  12. When purchasing tickets, an administration fee will be charged for postage and for transactions using a credit card. When choosing Print at Home tickets it will be the Purchaser’s responsibility to ensure that each ticket is printed on a blank A4 piece of white paper. If the Print at Home ticket is printed incorrectly, or is damaged or illegible in any way, the ticket will not be valid and a new ticket may need to be purchased. An administration fee will be charged for any ticket reprints, including Print at Home.
  13. Home Match Tickets are for the use of supporters of the Club only. By purchasing a Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.
  14. Family Seating:
    • Tickets in the JobServe East stand (The Family Area) can only be purchased with the intention that an adult and child, up to and including 18 years of age, attend and enter the ground together.
    • Each paying adult is able to bring four U11s for free with their ticket. Please be aware that if you are an individual adult purchasing more than four tickets for children under the age of eleven, you will have to pay a small charge for each additional child.
    • In the interests of safeguarding, each paying adult is allowed to purchase a maximum of eight child tickets (either U11s, U14s or U18s).
    • We do understand that there may be times that the child will not be able to attend the game, but we do not want to penalise the adult(s) by not allowing them to attend.
      Therefore:
      • Season Ticket Holders will need to contact the Ticket Office of their wish to attend without the accompanying child, giving the date of the game in question; this should take place no later than 24 hours before the day of the game.
      • This then allows us to notify the Safety Officer and Turnstile Operators so that they will give you access to your usual place.
      • Matchday Ticket Holders will be asked to move to another block within the ground either at the same cost or as an upgrade.
    • If the Season Ticket Holder is a child and cannot attend a particular game, another child within the specified age bracket could use the ticket, or if you have sought permission at least 24 hours in advance of the game in question, we would consider upgrading the ticket to allow another person to attend with you.
    • All of these options are subject to monitoring and will be at the discretion of the Safety Officer and Ticket Office Team Leader.
  15. All tickets are issued subject to the rules and regulations of FIFA, UEFA, The Football Association, The F.A. Premier League and The Football League in respect of the relevant competition and Colchester United Football Club Ground Regulations.
  16. No person shall bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision will be required to deliver up any tapes, films, disks or other recordings or data to the Football League and/or the Club and the copyright in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs, and Patents Act 1988) to the Club. Mobile telephones are permitted within the Ground, provided they are for personal use only.
  17. Colchester United Football Club accepts no responsibility whatsoever if the seat to which this ticket refers is affected by adverse weather conditions.
  18. Colchester United Football Club accepts no responsibility to replace lost, damaged or stolen tickets.
  19. Colchester United Football Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground.
  20. The use of a Colchester United Football Club ticket to enter the ground constitutes acceptance of such rules and regulation and the Ground Regulations and Colchester United Football Club reserves the right to eject from the ground, any person who fails to comply with such rules and regulations.
  21. All Ticketing Terms and Conditions are subject to regular monitoring and may be changed during the course of the season. Details can be found on the website, requested from the Ticket Office and when changes are made the newest version will feature in the Matchday Programme.

Terms of Use

ATTENTION: This legal notice applies to the entire contents of this website under the domain name http://www.colutickets.com and https://tickets.colchesterunited.net ("Website") and to any correspondence by email between us and you. Please read these terms carefully before using this website. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this website. This notice is issued by Colchester United Football Club (Colchester United) whose registered office is at: JobServe Community Stadium, United Way, Colchester, Essex CO4 5UP. Company Number 2705301.

  1. General
    1. 1.1You acknowledge that the Internet or Colchester United systems, services and equipment may from time to time be inoperative in full or in part as a consequence of but not limited to, mechanical breakdown, maintenance, hardware or software upgrades, any communication connectivity problems or any other factors beyond the control of Colchester United and you acknowledge that Colchester United will not be held liable for any failure or inability to provide continuous, error free, uninterrupted services under these or any other circumstances.
    2. 1.2You will be able to access some areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
    3. 1.3By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.
    4. 1.4Colchester United may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.
  2. Membership Condition

    The Website services are not available to, and may not be used by, persons who are temporarily or indefinitely suspended Website members. If you are under 18 years old, you can use this service only in conjunction with the supervision of a parent or guardian. If you are an employee or agent of a business entity, you represent that you have the authority to bind that entity to this Agreement.

  3. Registration

    You must choose a password on completion of registration. You shall be responsible for all actions taken under that password and shall only access the Website using your own password. You should not disclose your password to any other person.

  4. Changes
    1. 4.1Colchester United may make changes in or withdraw any of the services described in this Website and at any time without notice.
    2. 4.2Colchester United reserves the right to change these terms and conditions of use by changing them on this Website.
  5. Information and emails you send us or submit
    1. 5.1You agree that information you send to us is accurate. You are prohibited from transmitting to or from this Website any material that is libelous, obscene, indecent, seditious, pornographic, menacing, threatening, offensive, abusive, liable to incite racial hatred, discriminatory, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, which may cause annoyance or inconvenience, fraudulent, which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or otherwise be contrary to the law of or infringes the rights of any third party, in the United Kingdom or any other country in the world; which is harmful to software or hardware (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or for which you have not obtained all necessary licenses and/or approvals.
    2. 5.2You may not misuse the Website (including, without limitation) by hacking or committing fraud.
    3. 5.3Colchester United will fully co-operate with any law enforcement authorities or court order requesting or directing Colchester United to disclose the identity or locate anyone misusing the Website or otherwise purporting to violate the law in contravention of paragraphs 5.1 or 5.2.
    4. 5.4If you breach any of the terms contained in paragraphs 5.1 and 5.2 Colchester United will terminate the services provided by this Website.
  6. Links
    1. 6.1Colchester United does not make any representation as to the security, quality or propriety of any website which may be accessed through this Website. Linked websites accessed through this Website are independent websites over which Colchester United does not exercise any control, whether financial, editorial or any other kind and are not in any way endorsed by Colchester United.
    2. 6.2Accordingly Colchester United has no responsibility or liability to you in respect of any products or services purchased or obtained by you from any such linked website nor in respect of the use of any personally identifying information by any such linked website or its owner. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
    3. 6.3You shall not link to this Website without the express written permission of Colchester United.
    4. 6.4If you have been granted such permission to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

      • you do not remove, distort or otherwise alter the size or appearance of the "Colchester United" logo;
      • you do not create a frame or any other browser or border environment around this Website;
      • you do not in any way imply that Colchester United is endorsing any products or services other than its own;
      • you do not misrepresent your relationship with Colchester United nor present any other false information about Colchester United.
  7. Copyright
    1. 7.1This Website contains copyright material, trade names and other proprietary information, including but not limited to, design, text, software and graphics. The contents of this Website are protected by copyright and other intellectual property laws. Colchester United, or its licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the contents of this Website, in whole or in part, except as provided below.
    2. 7.2You may download information from this Website for your own personal use only. Except as otherwise expressly permitted under copyright law, no copyright, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.
    3. 7.3If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
  8. Viruses etc.

    Colchester United will not be liable to you or to any third party for any direct, indirect, consequential, special or other damage resulting from the transmission from this Website of viruses, worms, Trojan horses or other destructive items, however caused, such damage to include, without limitation, loss of profits, interruption to business, loss of the whole or any part of a program or any data howsoever stored whether saved on a computer system or otherwise.

  9. Trade Names

    "Colchester United" and the logos on this site are trademarks of Colchester United Football Club. You may not use these trademarks without Colchester United's express written consent.

  10. How Colchester United protects and uses information which Colchester United holds about you

    The Internet is not a secure medium. However, Colchester United will use commercially reasonable efforts to keep the personal information it receives about you. Colchester United uses your information in accordance with its Privacy Policy from time to time and you consent to the use of your information in such ways.

  11. Losses resulting from unauthorised access to your data

    You accept the risk that data transmitted electronically via this Website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Colchester United does not assume responsibility for guarding against the acts of such third parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties' interception of or access to data of whatever nature.

  12. Liability
    1. 12.1Colchester United excludes all liability it may have to you to the fullest extent permitted by law (and whether such liability arises in contract, tort or otherwise) as a result of your use of this Website.
    2. 12.2Nothing in these terms and conditions shall exclude Colchester United’s liability for death or personal injury due to its negligence or for fraudulent misrepresentation.
    3. 12.3If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data you assume all costs thereof.
  13. Disclaimer

    While Colchester United endeavours to ensure that the information on this Website is correct, Colchester United does not warrant the accuracy and completeness of the material on this Website. Colchester United may make changes to the material on this Website at any time without notice.

  14. Governing Law

    If not actually the case, the contract under which you use this website shall be deemed to have been made in England and the construction, validity and performance of these terms and conditions of use shall be governed in all respects by English law and the English courts shall have non-exclusive jurisdiction in respect of any dispute between you and Colchester United concerning your use of this website.